5-Day Replacement Policy
Shop with confidence, we’ve kept the process simple and transparent.
1. Replacement Window
You can raise a replacement request within 5 days from the date of delivery. Requests after this period will not be accepted.
2. Eligible Reasons
- Product is defective
- Product is damaged
- Product is different from what you expected
3. Mandatory Unboxing Video
A clear 360° unboxing video is compulsory for all requests.
- Start recording before opening the parcel
- Show outer packaging clearly
- Show product, tags, and condition
- Capture any visible issue
Requests without a proper video or submitted after 5 days will not be accepted.
4. How to Request
Share the following details:
- Unboxing video
- Order ID
WhatsApp: +91 9085 85 5959
Email: admin@niluk.in
5. Product Condition
- Must be unused
- In original packaging
- In good condition
6. Replacement Process
- Product is inspected after pickup
- Replacement voucher issued within 7 working days (if approved)
- Use voucher to place a new order
If the product fails inspection, no voucher will be issued.
7. Shipping Charges
- Reverse pickup
- Forward delivery
All shipping costs are borne by the customer.
8. Pickup Guidelines
- Ensure availability during pickup
- Missed pickups may lead to cancellation
- Process may need to be restarted if pickup fails
If your pincode is not serviceable, you may need to ship the product yourself.
9. Order-Level Replacement
- Applies to entire order only
- No partial replacements
- Combo items cannot be replaced separately
10. Non-Eligible Orders
- Promotional offers
- Contest purchases
- Clearance sales
- Special schemes
11. Cancellation Policy
Once an order is placed, it cannot be cancelled. Please review your order carefully before confirming.
